FAQ
Questions, answered.
Everything people usually ask before a demo. Anything else — write to info@hiverse.com.
Hiverse
What is Hiverse?
Hiverse is an all-in-one employee platform: a company social feed, daily time logging, HR requests and leave, performance evaluations, appreciation, chat, a people directory and a document library — with an Admin Panel for HR, managers and admins. It runs on web, iOS and Android.
Who is it for?
Companies of any size that want their people in one place: from a 30-person agency to multi-entity groups with client engagements. Modules can be switched on or off per company.
How do we get started?
Request a demo. We set up your hive, connect your domain(s), configure modules, roles and branding, and invite your people. Most companies are live within days.
What if my company has more than one domain?
Add as many domains as you have. They all connect to the same hive.
Does it work in Arabic?
Yes. Hiverse supports English and Arabic with full right-to-left layouts, and all major languages and localizations.
Security and data
Who owns the data?
Your organization. Everything posted inside your hive is owned and controlled by your company. Admins control what is displayed; users can post, edit and delete their own content, and hide or report others’.
Is our data shared with other customers?
No. Each Hiverse account has its own dedicated database and media repository.
Can we run it on-premise?
Yes. Hiverse is available as a cloud service and as an on-premise deployment inside your own infrastructure, with the same feature set.
How is access controlled?
Every admin screen is role-based. Built-in roles include Admin, HR, Head of Department, KPI Admin, Project Owner, Engagement User, User and Guest; you can create your own with granular permissions. Admins can lock users, sign everyone out or force a password reset.
Are there ads?
No. Hiverse is ad-free.
Plans and support
Why upgrade to premium?
Premium adds a dedicated database infrastructure, a dedicated account manager and customization services.
What happens when someone leaves the company?
Admins deactivate the account from the Members section. Posts and interactions remain visible so history is preserved.
How do I delete my account?
Account deactivation is handled by your company’s admins. Users can also request account deletion from Settings in the app.
Is there support?
Yes. All customers have access to email support, 7 days a week, 24 hours a day. The team replies within 1–2 working days.
Still got questions?
We are happy to walk you through anything on a call.